Return Policy
Returned items must be in their original, unused, and unopened condition, complete with all original packaging, tags attached, and any included accessories or gifts. Items showing signs of use, pet hair, stains, damage, perfume/smoke odors, or missing tags are strictly non-refundable.
To initiate a return, please contact us within 30 days of receiving your order. For returns due to personal reasons (e.g., change of mind):
We will refund the purchase price of the item(s) only; original shipping fees are non-refundable.
You will be responsible for all return shipping fees.
Damaged, Defective Items:
If you received a damaged, defective item, you do not need to process a standard return. Please contact us within 30 days of delivery with your order number and clear photos of the issue. Our support team will promptly assist you with a free replacement or refund.
Exchange Policy
We are happy to offer exchanges for eligible items, subject to stock availability! If you received a damaged or defective item, please refer to the section above instead of initiating a standard exchange.
To request an exchange, please contact us within 30 days of receiving your order. Customers are responsible for all shipping costs associated with the exchange (including return shipping and re-shipping fees).
Note: final sale, and opened mystery/blind box items are strictly non-exchangeable.